Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Not my delay!
Cory complained to our office after he was unsuccessful in his efforts to comply with RoadSafetyBC’s requirement to prove…
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Missing benefits
Arlo contacted us with a complaint about ICBC because he wasn’t receiving his Temporary Total Disability (TTD) benefit. Arlo’s…
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Acknowledging improvements needed
Flora’s vehicle was towed by the City of Maple Ridge’s bylaw department for being parked on a public street…
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Double the trouble
Nate’s two vehicles were both involved in separate accidents and written off by ICBC. Six months later, Nate’s insurance…
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Voice left unheard
In 2019, Keith complained to his probation officer about his conduct. When his issues went unaddressed, Keith’s spouse escalated…
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Get my views too!
DJ contacted our office after he was injured during a transfer to segregation at the Okanagan Correctional Centre (OCC).…
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Video evidence helps
Sheldon contacted our office with a complaint about the amount of force used while being transferred to segregation at…
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Let me call the police!
Kai contacted our office explaining that they had been assaulted by a correctional officer while they were incarcerated at…
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Notice of appeal
Amal filed an appeal with the Employment and Assistance Appeal Tribunal (the Tribunal). She was concerned with a decision…
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Two cases of unreasonable withdrawal: Case two
Case two: Vancouver Island Regional Correctional Centre A physician at Vancouver Island Regional Correctional Centre discontinued Reggie’s medication for…