Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Help urgently needed
Asa called us and explained that she had applied to the Ministry of Social Development and Poverty Reduction for…
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Third-party breakdown
Chuck, who lives with a disability, was worried about his dental benefits coverage after his dentist’s billing to his…
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A bed and some heat
Kara reached out to our office with a few complaints about the Ministry of Social Development and Poverty Reduction…
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Minimizing trauma
Steph applied to the Residential Tenancy Branch (RTB) seeking compensation from her landlord for harms caused while renting the…
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Hello? Can someone please respond?
Lilly’s husband Bart had passed away and had been incorrectly assessed as owing $1,302.90 in Speculation and Vacancy Tax.…
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Oh, tell me why
Sherry and Roland both complained to our office when they learned about the closure of the Late French Immersion…
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A fishy process
We received a complaint from Marlene and Mark about the Ministry of Forests (the ministry) failing to review applications…
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Please talk to each other!
Rayne had applied for a development permit with the Alberni-Clayoquot Regional District (the District) but it was stalled due…
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Hear my side too!
Priti was concerned about how the Ministry of Forests (the ministry) responded to contraventions of the Water Sustainability Act…
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Time moves on
Andrew was referred to the Responsible Driver’s Program and was required to have a breathalyzer interlock device installed by…