Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
-
Disrespectful hearing
The complaint: Audry contacted our office with concerns about a Residential Tenancy Branch (RTB) hearing. The hearing was about…
-
Graduation interrupted
The complaint: Lise was a student in the School of Social Work at the University of the Fraser Valley…
-
A room and support
The complaint: Shae contacted us with concerns about Community Living BC (CLBC). Shae told us CLBC did not have…
-
Disconnected rules
The complaint: People were illegally using undeveloped farmland to host events without permission from the owner, Mike. They managed…
-
Underpaid and overcharged
The complaint: Brett cancelled his BC Hydro account because he was moving. This meant he didn’t receive the cost-of-living…
-
Busy beavers!
The complaint: A beaver dam was causing significant flooding on Thom and Linda’s farm. The beavers had blocked a…
-
Reasons delayed
The complaint: Gerrie made a complaint to the BC Financial Services Authority (BCFSA) about her strata manager. Ten months…
-
Rent overdue
The complaint: Aki was applying for income assistance through the Ministry of Social Development and Poverty Reduction with help…
-
Pardon me?
Dan was unemployed and trying to get a job as a security guard. He was concerned about a letter…
