Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Recycle that explanation
The complaint: Staff from a garbage company were parking their trucks in the middle of laneways while working. Marco…
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Crossed wires
The complaint: Geun contacted our office with a complaint about his Medical Services Plan (MSP) coverage. He had received…
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Costly delay
The complaint: Niles contacted us with a complaint about the Special Authority program at Pharmacare. Special Authority grants full…
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How would she know?
The complaint: Selá made an urgent complaint to our office. When she renewed her driver’s licence, she learned that…
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A technical distinction that resulted in an increased safety risk
The complaint: Sherri contacted us on behalf of her sister, Luna, who receives full-time care at a Northern Health…
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A crisis in care
The complaint: Rei’s father was in hospital. She contacted our office concerned about the delays she was experiencing in…
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Three weeks too long
The complaint: Taylor contacted us with concerns about their Medical Services Plan (MSP) coverage. Taylor lives with an ongoing…
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BC Affordable Child Care Benefit
The BC Affordable Child Care Benefit (ACCB), delivered by the Ministry of Education and Child Care, is a monthly…
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Lost in translation
The complaint: Diya and her husband had lived in their home for 30 years. Her husband, who had always…
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Starting it off right
The complaint: Jill had received disability assistance in the past and had recently reapplied for disability assistance with help…