Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A breach of rights
Christie was detained involuntarily under the Mental Health Act and contacted us because she felt her rights were being…
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Reading between the lines
Evan’s common-law wife, Jackie, applied for permanent residency in 2017 after Evan’s family sponsored her. All the required fees…
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Getting the story straight
Terry complained about the Ministry of Social Development and Poverty Reduction’s process for submitting their monthly income assistance report…
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Getting a pass
Kris was involuntarily detained at Lions Gate Hospital and complained to us because he was not allowed to have…
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It’s essential I visit my mom
Jo contacted our office after she was denied essential visitor status at her mother, Jenny’s, long-term care home. She…
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A socially distanced wave
Pavan’s mother, Aarti’s birthday was approaching and she wanted to be able to visit with her to celebrate at…
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Father’s Day Revisited
Lydia contacted our office with a complaint about a virtual Father’s Day visit. Her husband, Derek, was living in…
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Falling through the cracks
Tristan was injured at work and suffered a severe stroke which left him with significant cognitive and communicative impairments.…
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Eating is essential
Anne contacted our office and told us she had been restricted from visiting her husband, Karl, who lived in…
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Approved, but for what?
Pierre had been injured at work and was pursuing a retraining program through WorkSafeBC. A few days before the…