Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Left in the weeds
Li was experiencing problems with his application for a non-medical cannabis licence application. Although Li’s application had been initially…
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Fairness, a meter at a time
Becky had two BC Hydro accounts with separate meters – one for her house and one for her shop.…
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Reengineering a process
Matt complained to the Engineers and Geoscientists of BC (EGBC) alleging professional and ethical misconduct by one its members.…
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A nightly need
Damon contacted our office with a complaint that his continuous positive airway pressure (CPAP) machine did not accompany him…
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Doubtful documentation
Steve was incarcerated at the Vancouver Island Regional Correctional Centre (VIRCC). He was frustrated to learn that VIRCC had…
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Delays that bite
Gary, who uses a wheelchair, submitted a request to the Ministry of Social Development and Poverty Reduction (MSDPR) for…
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Auction avoided
Fanny contacted our office with a complaint that the Ministry of Social Development and Poverty Reduction (MSDPR) had denied…
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Reopening a tuition refund claim
Peggy contacted our office to complain about the Private Training Institutions Branch (PTIB) because the PTIB refused to process…
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What a nuisance!
Richard complained to our office after he received a fine for $100 under the City of Terrace’s (the City)…
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Too many mistakes
Lise’s Medical Services Plan (MSP) coverage was suspended due to a delay in obtaining her Quebec birth certificate. She…