Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Searching for a fair outcome
Mateo was moved from his living unit to segregation as a result of a fight he was involved in…
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The problem came into focus
While an inmate at the Kamloops Regional Correctional Centre (KRCC), Vince’s wife, Wendy, mailed him his prescription eyeglasses. When…
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Just be clear
Scott was out for a ride on his motorbike on a rainy day when he was in accident. He…
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A flood of concerns
For many years, the road by Walter’s home and property would flood in the rainy season as a result…
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Delays, delays and more delays
Tony applied to the Ministry of Energy, Mines and Low Carbon Innovation to take large mineral samples on behalf…
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A flawed project
Trish lived in a small rural community and she contacted our office with concerns about what she believed to…
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An unfair complaints process
Ravi complained to our office about a response he received after he filed a complaint with the Residential Tenancy…
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Putting a relationship back on track
Denny, a youth in continuing care, was concerned about the conduct of his social worker and the amount of…
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A failure to communicate
Due to the volume of previous communications, Luke’s communication with the Public Guardian and Trustee (PGT) was restricted to…
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A respite from unfairness
Alice, a foster parent, had recently cancelled her foster home contract with the Ministry of Children and Family Development.…