Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Multiple barriers to fairness
Jamie applied to the Ministry of Social Development and Poverty Reduction for a Persons with Disabilities (PWD) designation. He…
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A misunderstood debt
Brian contacted us after learning the Ministry of Social Development and Poverty Reduction (MSDPR) had assessed that he owed…
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Policy follows law, not the other way around
Several families complained to our office about residential care fees charged to their elderly loved ones. The health authorities…
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Twice the victim
Emily was the victim of a crime and the accused was her sister, Beth. Beth pleaded guilty to a…
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Launch interrupted
Jack purchased a Freshwater Guiding Licence in hopes of starting a new boat tour business. However, due to COVID-19…
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Eviction avoided
Jessie was concerned with the process followed by the Ministry of Social Development and Poverty Reduction (MSDPR) in responding…
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Short notice
Paige was on a Youth Agreement (YAG) with the Ministry of Children and Family Development that was about to…
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Not making the grade
When Noreen’s daughter Johnna was suspended, the school did not provide information about the suspension or the return-to-school plan…
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The purple dot
In 2019, Tammy went to the hospital’s emergency department seeking medical treatment. She told us she waited for a…
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I’d like a second opinion please
Harry, who was involuntarily detained under the Mental Health Act, reached out to our office after his request to…