Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Restrictions removed
Digging a little deeper can give a public body the information it needs. Randy, a youth in custody at…
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A lesson in transparency
Partial compliance isn’t a complete answer. Valerie contacted us about the District of Fort St. James. The District was…
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An unclear waiver
Discretion is important in decision making but criteria can assist how it is used. Ricki was concerned that the…
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A special diet of special importance
An inmate’s complaint led to the development of a formalized policy and additional training. While detained at the Prince…
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A new health service provider lacked a policy
Developing fair policies and practices prior to administrative changes can prevent problems from reoccurring. Ray was in the midst…
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How long is too long?
In urgent situations taking immediate steps to respond is critical. Amira was a single parent receiving Persons with Disability…
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Benefits activated
Urgency sometimes requires administrative flexibility. Jane, an income assistance recipient, was in urgent need of her heart medication. She…
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Stamping out error
Where the consequences of an error are serious, rigorous procedures are needed. When Ezra was transferred from the Forensic…
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The $40,000 debt not pursued
Providing proper notification about decisions can prevent unnecessary confusion and frustration. Brian was having trouble renewing his car insurance.…
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Too many cooks in the kitchen
Administrative errors can mean people are owed benefit payments. Kathy, who received income assistance took her granddaughter, Molly, to…