Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Written documents allowed
Allowing information to be shared in a way that works best for complainants is a key consideration when ensuring…
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A master class in reconsideration
Having adequate processes in place for the reconsideration of decisions is imperative for public bodies when handling complaints. Hilary,…
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A step in the right direction
Addressing an error in a single case can reduce the chance of repetition. Kylie contacted us when she found…
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A fair, yet unfortunate situation
Despite following a fair process, simple reminders to staff can be beneficial. Ryder was incarcerated due to an outstanding…
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What’s in a name?
Complaints often have multiple issues of potential unfairness. Mitch received a final disconnection notice from BC Hydro because he…
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Getting to the root of the matter
Administratively fair appeal processes must be objective and unbiased. While on vacation in China, Eve experienced a medical emergency…
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Paper, what paper?
Accommodating differences is one way to ensure fairness. Dawn applied to the Agricultural Land Commission (ALC) to have her…
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Debt resolved
Confusion about who is responsible for what can result in an unfair outcome. Steve’s power had been turned off…
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Stepping in to help
A key part of fair service is making information accessible. Missy requested a crisis grant from the Ministry of…
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An unfair penalty reimbursed
A key principle of fairness is to quickly make things right when a mistake is made. Bill and Janine…