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Fairness guides for organizations
Stopping administrative unfairness before it occurs is central to our goal of preventative ombudship. Our guides for organizations help officials proactively resolve public complaints and implement new administrative processes that improve fairness and service quality.
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Open Meetings: Best Practices for Local Governments
Read more: Open Meetings: Best Practices for Local GovernmentsThis guide is a resource for local governments and boards…
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Post-Secondary Institutions
Read more: Post-Secondary InstitutionsThis guide provides a short overview of administrative fairness for…
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Fairness in Practice
Read more: Fairness in PracticeThis is a guide to administrative fairness for those working…
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Fairness by Design: An Administrative Fairness Self-Assessment Guide
Read more: Fairness by Design: An Administrative Fairness Self-Assessment GuideThe second edition of this guide provides an opportunity for…
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Getting Ahead of the Curve
Read more: Getting Ahead of the CurveGetting Ahead of the Curve raises a number of fairness…
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Fairness Principles for Provincial Public Service Providers Regarding the Use of COVID-19 Vaccine Certification
Read more: Fairness Principles for Provincial Public Service Providers Regarding the Use of COVID-19 Vaccine CertificationGovernments around the world are considering, or are currently in…
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Complaint Handling Guide
Read more: Complaint Handling GuideThis guide provides key information including how to foster a…
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Bylaw Enforcement: Best Practices Guide for Local Governments
Read more: Bylaw Enforcement: Best Practices Guide for Local GovernmentsLocal Government Not only do best practices improve service quality,…
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The Power of an Apology: Removing Legal Barriers
Read more: The Power of an Apology: Removing Legal BarriersSometimes complaints to the Ombudsperson can be resolved by a…
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Code of Administrative Justice
Read more: Code of Administrative JusticeBetter understanding of the concepts of fairness can help complainants…
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Developing an Internal Complaint Mechanism
Read more: Developing an Internal Complaint MechanismMost provincial public authorities have a process for handling complaints.…