Fairness Guides

This guide is meant to assist government bodies that use administrative monetary penalties to do so in a way that…

This guide is a resource for local governments and boards to ensure meeting standards and practices demonstrate openness, transparency, and…

A short overview of administrative fairness for post-secondary institutions in BC. Post-Secondary Institutions

This guide provides practical guidance on how the public sector can be fair when delivering programs and making decisions that…

The second edition of this guide provides an opportunity for public sector organizations to proactively conduct a self-assessment to evaluate…

Getting Ahead of the Curve raises a number of fairness and privacy concerns that impact the public. The report notes…

Governments around the world are considering, or are currently in the process of implementing, vaccine passports or certificates1 to allow…

This guide provides key information including how to foster a workplace culture that values and learns from complaints, how to…

Not only do best practices improve service quality, reduce costs and inspire public confidence – they can reduce complaints. Bylaw…

Sometimes complaints to the Ombudsperson can be resolved by a simple apology. Yet public authorities in the past were reluctant…

Better understanding of the concepts of fairness can help complainants and public authorities. The Code of Administrative Justice shows how the Office…

Most provincial public authorities have a process for handling complaints. This guide describes six key elements that can make the…