Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Making privacy statement public
Martin made a complaint about his union to the Labour Relations Board. When he learned that the board’s full…
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Rehabilitating an appeal decision
Having been accepted into a post-secondary education program, Steven needed to pay for books and tuition. Like many students,…
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A sensitive reminder
Tom, a youth in custody, was unhappy with the treatment he received during a routine search. Having only recently…
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Cancelled childcare
Julie was accepted into WorkBC’s Single Parent Employment Initiative Program. As a single parent and income assistance recipient, Julie…
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Explaining the list
After many years providing the ministry with contracted services, Eli found he was passed by on a big contract…
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Making the request
Duncan was reviewing the guidelines for Medical Services Plan premium assistance. Given his low income, Duncan figured he should…
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Fax complications too?
Several months after surgery, Margaret was unfortunately having complications. To make matters worse, the medical specialist she needed to…
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Are you two related?
Kyle decided to rent a small home from his mother. It had been left vacant with the power off…
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Enforcing the wrong bylaw
After paving a driveway in front of his home, Jesse was surprised to receive a letter from the city…
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Missing tunes
Nate, a patient at the Forensic Psychiatric Hospital, was disappointed to find his iPod music player had gone missing.…