Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Out-of-country newborn care
While travelling abroad, Cheryl gave birth prematurely. Her newborn required approximately two months of neo-natal intensive care before the…
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Medication denied
Don had mental health problems for which he was getting help from a specialist. When he was convicted and…
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How do you budget for this?
Cecil was released from hospital after several trying weeks of cancer treatment. Finally home, a new set of stresses…
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A verification situation
With multiple health issues and a variety of personal strains, Reina, a senior, had fallen behind on her paperwork.…
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Small but important
Matthew, a youth in custody, discovered that his belongings had been misplaced when he had to quickly leave his…
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Keep the engine running
After standing in line to renew his driver’s licence, Omar was told it would be withheld until he paid…
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It’s an obstacle course!
Arlo was having trouble moving his big ranch equipment safely through the narrow gravel road in front of his…
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Eviction averted
Shawna had not received her income assistance cheque for two months and was facing eviction due to unpaid rent.…
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Pain medications in prison
When Jim was a young man he was in a serious car accident that caused permanent nerve damage to…
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A better way to follow up
Vinnie wanted to vary a child support order made in another province. He hired a lawyer in that province…