Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Good, but we can always be better
Gerald was an experienced miner who was fired after just a few weeks with a new employer. After an…
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You promised
Tanis left the province to flee an abusive relationship. While away, she called the ministry to ensure she would…
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I just want to move!
Sarah was originally from Vancouver, but had been residing in a tertiary care mental health facility operated by Fraser…
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The power of an explanation
Gretel, a senior, had been confused by her hydro bill for some time and asked her son, Anatoly, to…
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Please hold while we redirect your call…
Pierre believed that an employment assistance worker from the office he used to attend was interfering with his employment,…
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Smoked out
Beth’s neighbours operated an incinerator in their backyard. It caused large amounts of smoke to drift across her property.…
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Hope for a cure
Chris had been battling a potentially life threatening illness for many years when a promising new treatment came out…
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Easy debt relief
Joseph had a job that paid his Medical Services Plan premiums. He had not seen an MSP bill for…
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Getting home
Jesse’s mother had returned to her home country far away and his father worked in another province. Jesse hadn’t…
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Phantom debt
For several years, Ali had been receiving collection notices and telephone calls from Revenue Services of BC (RSBC) demanding…