Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Lost dentures
Adam was rushed to the hospital. By the time he was admitted into the emergency ward, Adam was in…
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Pen to paper
Brianna, a municipal employee, reported workplace bullying and harassment to the city. Three months passed without a response to…
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Assessing the assessment
Several years ago, Kirsty noticed a discrepancy on her new home’s property assessment. It seemed a non-existent basement had…
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I’ll be saving my receipts
John, a senior, had been in receipt of disability assistance for over a decade. When he turned 65, John…
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Keeping sidewalks safe
Melanie slipped on a municipal sidewalk, fell hard, and went to physiotherapy sessions to recover. Believing the city put…
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What I thought I heard
While being held in segregation, Colin believed he overheard something inappropriate occur at a cell nearby involving a staff…
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The dentist is in
Zach, a teenager living independently on a Youth Agreement, asked the ministry for financial support for dental care. After…
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The bus stops here
Before moving, Val asked her future landlord whether her new home was serviced by handyDART. Val relied on handyDART…
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Just an informed resident
Gary’s condo building was leaking and required repairs. After the remediation work was completed, Gary noticed some airflow issues…
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Word of mouth
Heading into town, Casey ran into an acquaintance who informed her of a boil water advisory in the area.…