Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Loss of fish, loss of faith
Carol came home to an upsetting scene: her food had spoiled and most of her tropical fish were dead.…
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Pick a cup, any cup?
After doing his taxes, Bob sent the $2,000 he owed from his online account. Soon thereafter, Bob realized there…
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Optimism not always appreciated
As a single mother to a son with special needs, Harpreet was concerned when she was informed she would…
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Speaking up for others
Visiting her father in the hospital, Nicole was concerned with what she saw. She noticed apparent abusive and rough…
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Our word against yours
Coral was surprised to find a $65 failed installation charge on her BC Hydro bill. Coral had asked BC…
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Is a longstanding name a legal name?
The Office of the Ombudsperson has received and investigated multiple complaints regarding ICBC’s naming protocol for BC driver’s licences.…
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Relief from requirements
Peter went to his local Service BC Centre with questions about a government program. He stood in line. While…
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On the right side of bed
Leah was injured in a car accident. Already quadriplegic from a prior accident, Leah received disability assistance and supplements…
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Bracing for difficulty
After paying a bill for his son’s orthodontic expenses, Kent went to court and obtained an order that his…
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Permission to get paid
Peter provided child care services from his home. He had completed forms with the parent he provided child care…