Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
-
I’m not paying that!
Ian applied for extra water rights and, after checking with the ministry that it was refundable, enclosed the $600…
-
Documenting the path for a transgender inmate
Karen, a transgender woman, was understandably upset when she was placed in the Surrey Pretrial Services Centre – an…
-
Answers to a tragedy
After Janet’s brother was unexpectedly found deceased in his apartment, the Coroners Service commissioned a toxicology report to determine…
-
Open for business
Harold, a business owner, came to work and saw a note posted on his restaurant door. BC Hydro was…
-
Greater duty owed
Believing an insurance licensee breached their professional Code of Conduct, Joy went to the Insurance Council of BC to…
-
Request for refund
Joe, like many seniors, had a modest fixed income. His residential care facility charged him a subsidized rate. To qualify…
-
Administrative barriers on reserve
When Janet moved into her new rental accommodation, she submitted the shelter information form required by the ministry. Almost…
-
From crisis to recovery
Sarah’s recovery from surgery was taking time and bills were stacking up. When her employment insurance (EI) sickness benefits were…
-
Parking ticket adjudication
After parking her car, Carole opened her PaybyPhone app to pay the meter online. Unbeknownst to her, a technical…
-
What the left hand is doing…
Sandy, a single parent with two children, had lost her job and could not make ends meet. While she…