Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Application approved
Sheila contacted our Office with a complaint about the Ministry of Social Development and Poverty Reduction. She told us…
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Low income redefined
Judith, a single parent with limited financial resources, lived in a BC Housing wheelchair-accessible building with her 18-year old…
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Whose arrears are these?
David, a manufactured home park owner in the Village of Canal Flats, had tenants of the park register for…
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Outdated information
Shane had a trapline tenure that allowed him to trap certain animals within designated parts of the province. For…
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Assessment delayed
Stacey is a single mother and a welder by trade who suffered an injury at work which caused her…
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Setting the record straight
Eleanor received a letter from ICBC informing her that the cost of her insurance would rise dramatically because she…
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“I feel like Norma Rae”
Our Office received complaints from two separate individuals about the Ministry of Social Development and Poverty Reduction, both concerned…
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Denied basic health coverage
Darci’s baby was due soon. An applicant for permanent residency status, she was having trouble getting the Medical Services…
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Triaging prison healthcare
Believing his cough had progressed to pneumonia, Jeff requested medical attention. He was coughing up blood. After several days…
