Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Decision making delay
Kaylie was nine years old and living with her mother when her mother unexpectedly died. Although Kaylie’s father was…
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Caring for vulnerable people
Bob’s mom had advanced dementia and lived in residential care. Her husband filed her income tax returns. After he…
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A building apology
Preparing to build a home, Simeon submitted a residential builder licence application to BC Housing. Two months later, the…
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Conflict of interest, or not?
In the summer of 2015 we received a number of complaints from Gibsons BC residents concerned about the approval…
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Let me see my kids
Cathy contacted our Office with a complaint that she was being unfairly restricted from spending time with her children.…
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Does the policy apply?
Angela had been receiving medication as an outpatient at the hospital for many years. One day the hospital pharmacist…
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Look who’s back in town
After receiving medical tests at a lab, Marco received a $159 invoice and some distressing news – his Medical…
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MSP payments fall through the cracks
Colin contacted us to complain about the treatment he received when he contacted Health Insurance BC (HIBC), and about…
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Paying attention to deadlines
Stu was paying court-ordered child support through the Attorney General’s Family Maintenance Enforcement Program (FMEP). He was paying off…
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Separate confinement of youth in custody
We received complaints from two youth custody residents who believed they were being unfairly separately confined. Following our investigation,…