Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Safety of stove questioned
Asking questions is important in ensuring processes are followed properly. A woman contacted our office with a complaint that…
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Billing readjustment
Trevor had a recurring issue with his hydro bill. Because his home was remote, and a meter reader visited…
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Next stop?
Carson contacted our office with a concern that BC Transit was not adequately dealing with transit operators who fail…
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Yes, but with conditions
Gerald lived on an acreage in a quiet setting near the end of a dead-end road. Gerald came to…
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Sorting the trash
City of Vancouver Aaron noticed that his garbage and green waste had not been collected on his scheduled collection…
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Cleaning up a failure to communicate
After a hazardous spill on his neighbour’s property ran onto his field, John was concerned for his health. He…
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Provided key information, or not?
Robert called us upset about the lack of information he had received from his probation officer. He told us…
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Witnesses denied
When an inmate in a BC correctional centre is alleged to have breached a rule under the Corrections Act…
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Ban no longer in effect
Josh was receiving his disability assistance benefits through a contracted third party administrator (TPA) because the Ministry of Social…
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A concern for public safety
When a driver is found to be under the influence of alcohol in BC they can face swift and…