Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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ICBC’s review process put into question
Overly restrictive interpretation of a review process can prevent reconsideration. Ron contacted our office after he was found 100%…
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A second look
How a review of a decision can lead to a more fair outcome. While BC Hydro was replacing a…
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Whose policy is it anyway?
Sometimes, when more than one organization is involved, it is unclear who is responsible for a decision. Alison was…
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An investment in answers
How an unfair application process and decision almost cost a student their dream of being a notary. Omar applied…
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A halal diet required
Sometimes a clear conversation is all that is needed to answer questions and alleviate concerns. Mansur was being held…
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A bid for information
Maximizing transparency even where decisions are made in a closed meeting can preserve trust in decision making Kyle was…
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A matter of confidence
When an individual has multiple concerns with a decision, fairness means all the issues are addressed, not just some.…
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A matter of communication
Providing an opportunity for someone with a concern to be heard is a key pillar of fairness. Chris was…
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Refund granted
Misinformation and an unfair decision resulted in an updated policy and an application fee refund. Gary applied to the…
