Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A grandfathered arrangement
Determining eligibility for service when a program changes is an important element of fairness. Siobhan was a recipient of…
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No funds, no transportation, no school
Inconsistent process and policy about grant funding resulted in a student being treated unfairly. Sonia was a student who…
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No entiendo (I don’t understand)
An immigrant’s inability to understand English revealed an unfair process and resulted in a simple change that would help…
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Parenthood redefined
A policy that was narrower than the law caused an unfair result. When Jeremy contacted our office, he and…
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A sound process
An example of a fair and reasonable process being followed. While waiting on the outcome of her Long-Term Disability…
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Access denied
An inmate’s complaint about an unreasonable decision led to a policy revision. James was detained at the Fraser Regional…
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A case of mistaken identity
Due to an administrative error, Daniel was receiving collections notices meant for his deceased brother. Daniel was receiving bills…
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Second opinion stalled
When a bureaucratic process gets in the way of a patient’s rights. Beth’s daughter was referred to Interior Health…
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Overlooking key information
This unfair decision led to the discovery of missed information and a decision was overturned. Isabella was helping friends…
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A lesson learned
Sometimes a decision is reasonable but the reasons provided are inadequate. Ryan’s children went to a school slated for…