Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Please read my meter
Sometimes policies are applied more strictly than they need to be, leading to unfairness. Jeremy called our office concerned…
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An unfair delay
An unreasonable delay can cause significant unfairness. Elena, a licensed nurse, was being investigated by the BC College of…
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Advocates allowed
Demonstrating some flexibility is often enough to resolve a procedural logjam. Kim disagreed with School District 68’s decision to…
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An eviction prevented
An unfair decision was reversed just in time to prevent a woman from being evicted. Marianne, who receives Persons…
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No policy, no fair
When a policy is changed it’s important to ensure all those impacted know about the revision. While detained at…
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Letter to the editor
When public bodies online methods of accessing a service, care needs to be exercised to prevent unfairness arising from…
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What’s in a name? – Part 2
When making decisions, exercising discretion reasonably is an important way of acting fairly. Bo immigrated to Canada in the…
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What’s in a name? – Part 1
When making decisions, exercising discretion reasonably is an important way of acting fairly. When Mary immigrated to Canada in…
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Outed on trial
Our investigation resulted in a change to better protect the personal health information of inmates. While detained at North…
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A pattern overlooked
Key evidence that was not obtained resulted in an unfair liability determination. Sam’s parents were in a car accident…