Closing date: 12:00 p.m. (noon). Monday, February 9, 2026

Band 1 – Permanent, Full-Time

Anticipated Starting Salary: $72,781.14 (+5% increase after successful completion of probation).

Salary Range: $65,300.41 – $93,100.19

Victoria, BC

Are you analytical and empathetic, and committed to ensuring people in BC are treated fairly? Do you want to have a meaningful impact on the lives of people experiencing challenges with public services? If so, apply your skills as an Early Resolution Officer with the Office of the Ombudsperson!

Reporting to the Manager of Intake and Early Resolution, the Early Resolution Officer (ERO) is part of the Intake Team that provides the first line of service for over 7,000 enquiries and complaints received by the Office of the Ombudsperson each year. The ERO uses active listening and conflict resolution skills to assess complaints received from diverse members of the public via phone, in person or in writing about programs and services provided by provincial and local public bodies to determine an appropriate response and course of action. The ERO exercises discretion under the Ombudsperson Act and according to office policy and procedures to determine whether a complaint should be referred to an available complaint or appeal process, if it may be resolved through an early resolution investigation, or whether it should be escalated to the investigations team for further assessment. During the early resolution process, which is a short-term investigation, the ERO engages impartially with members of the public and representatives from public bodies to develop solutions through facilitated contact, information exchange, and review of actions taken by the public body in response to our notice of investigation.

As BC’s independent voice for fairness and accountability, our office’s work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer.

We are striving to build a diverse team to represent the population we serve and to better meet the needs of the people in BC. We encourage applications from people who self-identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized persons, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people living with disabilities.

Qualifications

This position will be of interest to applicants who can demonstrate the required qualifications, including the following:

Education and Experience:

• Completion of a relevant post-secondary degree and 2 years related experience or;
• Completion of a relevant Diploma and 4 years related experience or;
• 6 years of related experience
  • Related experience may include the following:
    • researching, assessing, and analyzing information for an oversight or investigative body, or in a complaints-management framework
    • interpreting and applying legislation and policy as it relates to delivery of government services in order to make decisions about appropriate response
    • having challenging conversations with diverse members of the public including those who may experience different kinds of barriers while gathering evidentiary information
    • communicating information verbally and in writing
• An equivalent combination of education and experience may be considered.

Proviso:

• This position frequently interacts with members of the public who are living with mental health disorders, physical or cognitive disabilities and/or experiencing personal crisis. Incumbents of this position will at times be exposed to challenging or escalated behaviour and content of a sensitive and potentially traumatic nature. Please consider whether the psychological load of the tasks in this job profile align with your capacity to take on this type of work.

Preference may be given to:

• Experience providing client service to members of the public who may be living with mental health disorders, physical or cognitive disabilities and/or experiencing personal crisis.
• Experience or training in trauma-informed and/or cultural safety practices.
• Experience building relationships and/or providing client serve to people with diverse lived experiences including but not limited to people who are First Nations, Métis, Inuit and/or from urban Indigenous communities, persons living with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQIA+).
• Experience responding to or assisting with complaints about government services or programs.
• Applicants who self-identify as First Nations, Métis, Inuit and/ or Indigenous, Black or racialized, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people living with disabilities.

If you wish to volunteer information about your membership in an equity-deserving group, please do so on the Employment Application Form. We ask for a brief statement only. We will hold your application in strictest confidence, sharing it only with those involved in the hiring process. A candidate who meets the requirements assessed in the competitive process and who identifies as a member of an equity-deserving group may be given preference. This does not guarantee an applicant will move forward to the next stage in the process. It is your choice whether to volunteer information. We will not assume a candidate’s membership in an equity-deserving group if they do not self-identify.

Complete qualifications, including competencies, are outlined in the job profile, which can be found linked at the bottom of this page.

This posting is for two permanent, full-time opportunities. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status. This position is excluded from union membership. Some travel may be required.

This position is located in our office in downtown Victoria, BC. Upon successful completion of the six-month probationary period, a hybrid-remote work arrangement of up to nine days working remotely in a three-week period, may be discussed with the manager.

Financial assistance may be offered as part of the total compensation package for successful candidate(s) that must relocate to Victoria. Relocation allowances will be in accordance with the BC Public Service.

To apply

Your application package must be in Word or PDF format and submitted by email to: recruitment@bcombudsperson.ca, quoting the competition number 122068 in the subject line. To apply for this position, you must submit a complete application package, which includes:

1. Your resume
2. A completed Employment Application Form

Your application package must clearly demonstrate how your education and experience meet the qualifications for the position. In the Employment Application Form you must identify which positions you are relying upon to meet the criteria of relevant experience and how the position meets that criteria. In describing your education and experience, please pay particular attention to the position description including the competencies and selection criteria. Please note that any documents submitted in addition to the required application package contents outlined above will not be considered and will be removed from your application.

Following the instructions above, we will consider only those applications received by email no later than 12:00 pm (noon) Monday, February 9, 2026. Incomplete applications or late applications will not be evaluated or acknowledged, and only those applicants who pass all initial screening requirements will be considered for the next step in the selection process. In addition to evaluation of your relevant knowledge, skills and abilities, your resume and Employment Application Form may be used to assess your ability to write in a clear and effective manner. Candidates who are successful in the initial screening will be asked to complete a written assignment, and may proceed to an interview as part of the final selection process. Please note that Artificial Intelligence (AI) detection software may be used to assess applications and written assignments. Due to the confidentiality requirements of the Ombudsperson Act, AI technology may not be used in our day-to-day work

Applicants who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.

Note: To apply for this position, you must be eligible to work in Canada. You must be a Canadian Citizen or Permanent Resident of Canada or authorized in writing to work in Canada under the federal Immigration and Refugee Protection Act. For further information, please refer to the BC Public Service.

Education credentials will be subject to verification before an offer of employment is made and will be requested if required. If your degree was obtained outside of Canada, you will need to confirm it has been assessed for equivalency through a recognized Canadian Credential Evaluation Service. Confirmation of equivalency for your degree is required for you to be considered.

If you have questions related to the application process, please email the HR Team at recruitment@bcombudsperson.ca and quote competition number 122068 in the subject line.