This is a study of the Residential Tenancy Branch of the Ministry of Labour and Consumer Services.
Residential Tenancy Branch administers the Residential Tenancy Act.

The study focuses on the legislative mandate of the Branch and on the relationship between the Branch and the arbitrators who make rulings under the Residential Tenancy Act. It is one of a series of systems studies conducted by the Ombudsman Office over the past five years. These studies focus on the administration of services and programs which have a significant impact on individual members of the public.