Andrew was referred to the Responsible Driver’s Program and was required to have a breathalyzer interlock device installed by Smart Start in his vehicle for six months. Despite several attempts to reach RoadSafetyBC to remove the device after the six months had passed, it remained installed in Andrew’s vehicle nine months later.

After several attempts by our office that went unanswered, we escalated the matter to the Director of Driver Programs. A Senior Manager looked into the matter and contacted Andrew directly. The Senior Manager informed us that they had contacted Smart Start and asked it to schedule the device’s removal with Andrew, as well as refund any fees paid past the required six-month mark. Smart Start agreed, and immediately made an appointment to remove the interlock device from Andrew’s vehicle.