Oli was trying to get his class 5 and motorcycle driver’s licences at the same time. He passed his class 5 driving test, received his driver’s licence and also passed the motorcycle knowledge and skills test. However, when he tried to book his motorcycle road test he was told that his motorcycle learner’s licence had been cancelled. Oli did not understand why this had occurred. The ICBC representative also told Oli he would have to re-take the motorcycle knowledge and skills test before he could book his road test. Oli did this in order to be able to drive his motorcycle home, but he pursued his concerns about the cancelled licence with ICBC.

ICBC apologized to Oli and acknowledged an error was made in processing his motorcycle licence. Oli did not understand how the error was made, and he was concerned others may experience similar issues.

Unsatisfied with ICBC’s actions, Oli contacted our office. Through our investigation, we were informed that the error ICBC had acknowledged in Oli’s case was due to a computer coding error that  automatically cancelled his motorcycle licence when his class 5 driver’s licence was obtained. We learned that the ICBC representative Oli had been dealing with was not aware of the error. ICBC then fixed the problem and educated staff about what had happened.