Addi was seeking a review of a wage-loss benefits decision made by WorkSafeBC’s Review Division but had failed to submit their request within the 90-day time limit. As such, Addi requested a time extension to the Review Division but the request was denied. With the impression that there was no opportunity to have the decision reconsidered, Addi contacted our office.

Our investigation focused on whether WorkSafeBC’s Review Division provided enough information to Addi about the reconsideration and appeal options available for time extension decisions. We found that information about how Addi could submit a reconsideration was not provided to them.

To address the fairness concern, WorkSafeBC’s Review Division agreed to ensure applicants are provided information about the reconsideration option for an extension of time decision. Staff also explained that there is no time limit for the reconsideration option and that Addi could still request a reconsideration of the extension of time decision. With the fairness issue resolved and Addi’s complaint
settled, we closed our file.