Peggy contacted our office to complain about the Private Training Institutions Branch (PTIB) because the PTIB refused to process her claim for a tuition refund. She was told that the program she was enrolled in was not an approved program under PTIB’s governing legislation. However, Peggy was never informed by the training institution that she was enrolled in an unapproved program.

Upon investigating the file, it appeared that Peggy was correct and that some or all of the tuition amount she had paid to the training institution was for an approved program. As a result of our findings, the PTIB agreed to re-open the matter and reached out to Peggy for further details. With Peggy and the PTIB in contact and working towards a resolution, we ended our investigation and closed our file.