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Reengineering a process

Thursday, June 24, 2021

Matt complained to the Engineers and Geoscientists of BC (EGBC) alleging professional and ethical misconduct by one its members. When Matt’s complaint was dismissed by the EGBC without an adequate explanation of why, Matt contacted us.

When we contacted EGBC they recognized that it could have done a better job of providing Matt with reasons for its decision. The EGBC explained that it would provide additional training to the Investigation Committee and investigative staff on the importance of providing complete reasons. This training included the discussion of improved closing letters which provide greater detail and explanation of the decision to close a file. EGBC also agreed to write a new letter to Matt with a detailed explanation of why his complaint against the member was dismissed.