Harold, a business owner, came to work and saw a note posted on his restaurant door. BC Hydro was notifying property owners of a planned power outage to occur during regular business hours.

Concerned about the potential loss of business and lack of prior notification, Harold contacted BC Hydro and was told someone would be in touch to discuss his concerns.

After waiting without a call back, Harold called us.

Through our early resolution process we confirmed BC Hydro was looking into the matter and would be responding to Harold shortly.

When we followed up with Harold the next day, he said BC Hydro had consulted with him and the other business owners and had moved the planned power outage to a more suitable time the following week. Harold thanked us and said he really appreciated our help.