Arlo contacted us with a complaint about ICBC because he wasn’t receiving his Temporary Total Disability (TTD) benefit. Arlo’s last benefit payment was only for a two-week period instead of a month. He had not received a payment since.

We contacted ICBC and were informed that Arlo’s TTD payments from January and July hadn’t been processed. ICBC agreed to apologize to Arlo for the delay. However, after reviewing Arlo’s file, it was discovered that his recovery specialist had informed Arlo verbally and by email that his TTD benefits would be terminated if he didn’t seek treatment and that he would be given advance notice before doing so.

As Arlo’s payments were not impacted by the notice of termination error ICBC made, and because ICBC was taking concrete steps to ensure his benefits were issued, we ended our investigation.