Mabel complained to our office when the Labour Relations Board (LRB) reconsidered its original decision, which had been in Mabel’s favour, and replaced it with a decision that was no longer in her favour. Mabel was upset when she learned the original decision was not final and could be cancelled on reconsideration.

Our investigation focused on whether the LRB acted consistently with its obligations under the Labour Relations Code. In reviewing the original decision letter provided to Mabel from the LRB, we found that it did not include any information about the reasons why decisions may be reconsidered and overturned. To ensure the communications were clear, we proposed that the LRB include this information in its decision letters going forward to enhance the accessibility of information for people with varying backgrounds and literacy levels. The LRB agreed, and now includes this additional information in decision letters to improve the transparency of its process.