Anya was attending an educational program at Vancouver Community College (the College) when courses went online due to COVID-19. Her professor told her she had the option to stop the program and begin again once in-person instruction resumed. Anya decided to do this and completed the paperwork to defer her tuition but later received a notice that the College considered her to have dropped the course. Feeling this was unfair, Anya reached out to us.

In reviewing documentation related to Anya’s case and speaking with the Dean, we learned that Anya had received credit for all her fees and was being re-enrolled in her program but this had not been clearly communicated to Anya. Although the case appeared to be resolved, we were still concerned that Anya had to involve an outreach worker and her MLA in order to receive a response from the College. As a result of our investigation, the College provided Anya with details of the resolution in writing.