How a review of a decision can lead to a more fair outcome.

While BC Hydro was replacing a pole located on public property, they accidentally damaged Kurt’s driveway. Kurt called BC Hydro about the damage and later noticed that loose gravel had been laid over the area. When it rained, the area turned into a “mud pit”. Kurt contacted BC Hydro and was advised that he could have the area fixed and file a claim to be reimbursed. Accordingly, Kurt rented equipment and purchased the required supplies to repair his driveway. He then filed a claim to be reimbursed, which was denied.

Feeling like he was being treated unfairly, Kurt reached out to us for help.

We investigated whether BC Hydro followed a reasonable procedure in responding to Kurt’s claim to be reimbursed for the damage caused to his driveway. After we served notice of our investigation, BC Hydro decided to have a second look at his claim and reimbursed Kurt for a portion of the cost to repair his driveway.