The complaint: Shae contacted us with concerns about Community Living BC (CLBC). Shae told us CLBC did not have adequate housing for her and that she was being evicted from the hotel it paid for, for three nights. Shae told us that a non-profit agency offered her a spot in a tent city, but she needed housing with access to outreach staff for support.

What we did: Through our Early Resolution process, we reached out to CLBC. We learned that it was working on a permanent housing situation for Shae.

How we helped: CLBC confirmed it would be providing Shae with a local motel room while it finalized her housing. CLBC also connected her with an Assertive Community Treatment Team to access outreach staff for support.

Why it matters: Establishing clear lines of communication is important so that individuals like Shae are not left in uncertain or vulnerable situations.