Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
304 results found
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Unwelcome guests
After Beth’s elderly mother was hospitalized and then moved to a residential care facility, Beth took on the job…
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The meter is running
Hannah had received a new hydro meter. When her next bill came back higher than expected, she noticed moisture…
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Not what I implied
Charlie’s car was impounded after his adult son was caught driving the car dangerously, without a licence and without…
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Jolene, Jolene
Having carefully inputted all the information online, Jolene was surprised to see her daughter’s birth certificate arrive with a…