Cory complained to our office after he was unsuccessful in his efforts to comply with RoadSafetyBC’s requirement to prove he was medically fit to drive. Cory had been receiving addictions treatment for several months when he received a letter from RoadSafetyBC requesting medical evidence two days before the documents were due. Cory reached out to RoadSafetyBC and was given a seven-day extension. His physician faxed his medical fitness documents on the due date.

When Cory followed up with RoadSafetyBC, he was told that his licence would be suspended for several weeks while it processed his documents. He asked to speak to a supervisor and was told that no further extension would be granted.

We contacted RoadSafetyBC to discuss the delay in processing Cory’s documents. RoadSafetyBC reviewed Cory’s file and agreed to provide an additional driver’s licence extension which allowed Cory to drive while it processed Cory’s documents. RoadSafetyBC also indicated it was working to reduce its processing time to two to three days to ensure Cory received his full licence in a timely manner.