Nate’s two vehicles were both involved in separate accidents and written off by ICBC. Six months later, Nate’s insurance broker told him he was still paying insurance on both vehicles. ICBC had not informed him that he was required to cancel his insurance, and in fact had told him it would take care of everything when the vehicles were written off. Nate called ICBC’s Fair Practices Office but never received a response about his complaint.

We contacted the Fair Practices Office and spoke with a manager, who provided us with the name of the advisor handling the file. The advisor contacted us shortly after and told us that ICBC had reviewed Nate’s complaint and agreed to backdate both insurance policies to the date of the accident and to refund the extra payments Nate made. The advisor also called Nate to let him know his money was being refunded. We then followed up with Nate who confirmed his complaint had been resolved.