What are your rights?

In dealing with public organizations, it is your right to be treated fairly. What does this mean?

Administrative fairness is the standard of conduct people can expect from government organizations. It is the expectation that public organizations will act reasonably when delivering their programs and services, and in a manner that is consistent with relevant policy, procedures, and laws. It also means that they must be following fair and transparent decision making processes, and explain reasons for decisions to those affected.

To learn more about fairness and to hear some useful tips on how to make an effective complaint to public organizations, visit our online training and webinars page here.

Remember, it’s your right:

We find in our work that when services are delivered transparently and fairly, people are more likely to accept decisions or outcomes even when they don’t agree with the decision itself.