Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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A verification situation
With multiple health issues and a variety of personal strains, Reina, a senior, had fallen behind on her paperwork.…
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I just want to move!
Sarah was originally from Vancouver, but had been residing in a tertiary care mental health facility operated by Fraser…
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Hope for a cure
Chris had been battling a potentially life threatening illness for many years when a promising new treatment came out…
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Easy debt relief
Joseph had a job that paid his Medical Services Plan premiums. He had not seen an MSP bill for…
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The other doctor is in
Brian, an inmate in a pretrial detention centre, did not agree with a prescription decision made by the pretrial…