Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
-
A voice heard
Meg’s 97-year-old mother was living in an assisted living facility in Kelowna and her health was declining to the…
-
No phone? Not Fair
Rich contacted our office from a facility where he was being detained under the Mental Health Act. Among other…
-
Sirens for change
Mark was concerned about Revenue Services of BC’s ambulance billing charges for his wife Kathleen. They received a bill…
-
Admitting the need for a fresh start
Saul complained to our office about a hearing with the Mental Health Review Board (the Board). He explained that…
-
A breach of rights
Christie was detained involuntarily under the Mental Health Act and contacted us because she felt her rights were being…
-
Reading between the lines
Evan’s common-law wife, Jackie, applied for permanent residency in 2017 after Evan’s family sponsored her. All the required fees…
-
Getting a pass
Kris was involuntarily detained at Lions Gate Hospital and complained to us because he was not allowed to have…
-
It’s essential I visit my mom
Jo contacted our office after she was denied essential visitor status at her mother, Jenny’s, long-term care home. She…
-
A socially distanced wave
Pavan’s mother, Aarti’s birthday was approaching and she wanted to be able to visit with her to celebrate at…
-
Father’s Day Revisited
Lydia contacted our office with a complaint about a virtual Father’s Day visit. Her husband, Derek, was living in…