Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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The wrong angle
Felix complained to our office about the care he received when he was admitted to the Royal Jubilee Hospital.…
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Unfair delays
Rupert contacted our office concerned with a decision made by Health Insurance BC that impacted his family’s health care…
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Diagnosing a problem
In 2013, Moe and his family moved to Canada. Moe, an internationally trained and practicing family doctor, contacted HealthMatch…
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Virtually unfair
Katy called our office concerned about a decision made by a residential care facility in Vancouver Coastal Health to…
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A prescription for fairness
Mari contacted our office after experiencing difficulties refilling her prescription for her medications. She had applied for the monthly…
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Bitten by decision
Paula required oral surgery to repair an overbite but the procedure she needed was not covered by the provincial…
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Overcharge overturned
Marianne received the bill for her husband’s residential care fees that she believed was too high. Not sure where…
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A request revisited
John contacted our office with a concern that he was not able to visit his spouse in the hospital…
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A painful delay
Claudette came to our office concerned that her husband Serge’s leg amputation surgery had been delayed and they were…
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Unjustly detained
Carmen contacted our office concerned about her sister Aisha’s involuntary admission and detention at Surrey Memorial Hospital under the…