Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Crossed wires
The complaint: Geun contacted our office with a complaint about his Medical Services Plan (MSP) coverage. He had received…
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Costly delay
The complaint: Niles contacted us with a complaint about the Special Authority program at Pharmacare. Special Authority grants full…
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How would she know?
The complaint: Selá made an urgent complaint to our office. When she renewed her driver’s licence, she learned that…
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A technical distinction that resulted in an increased safety risk
The complaint: Sherri contacted us on behalf of her sister, Luna, who receives full-time care at a Northern Health…
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A crisis in care
The complaint: Rei’s father was in hospital. She contacted our office concerned about the delays she was experiencing in…
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Three weeks too long
The complaint: Taylor contacted us with concerns about their Medical Services Plan (MSP) coverage. Taylor lives with an ongoing…
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Two cases of unreasonable withdrawal: Case two
Case two: Vancouver Island Regional Correctional Centre A physician at Vancouver Island Regional Correctional Centre discontinued Reggie’s medication for…
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Two cases of unreasonable withdrawal: Case one
Case one: Kamloops Regional Correctional Centre Jeeve had multiple medical conditions due to a workplace injury and required ongoing…
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Post mortem of a post mortem
Leyla contacted our office after her attempts to request an autopsy of her late father were not responded to.…
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A fair goodbye
Amara’s father, Varun, was in a private palliative care room at the Burnaby Hospital. Varun’s doctor advised Amara and…