Fraser Health

We can investigate complaints about Fraser Health and its hospitals and facilities. To see a full list of Fraser Health’s hospitals, health centres and facilities, please click here.

We recommend trying to resolve your complaint directly with Fraser Health before you contact us as often the issue can be resolved more efficiently and effectively. Here’s some information and tips to help you make your complaint.

How to Make a Complaint about Fraser Health

If you have concerns about the quality of care you or a loved one received you can contact the Patient Care Quality Office for Fraser Health. If you’re unsure which health region you/your loved one resides in, please click here.

If you are not satisfied with how your complaint was dealt with by the Patient Care Quality Office you may request a review by the Patient Care Quality Review Board.

Contact for Patient Care Quality

Patient Quality Care Office
Phone: 1-877-880-8823

For more information: Patient Care Quality Contacts


Already completed this process?

If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.