We can receive complaints about BC Corrections and the programs and services it provides.
We recommend trying to resolve your complaint directly by submitting it to the correctional facility.
If this does not resolve your concerns, you can contact the Investigations and Standards Office (ISO).
How to make a complaint to BC Corrections
The Investigations and Standards Office, an independent body of the Ministry of Attorney General, is responsible for investigating complaints made by people in custody at BC correctional centres, as well as those on probation who are being supervised in the community.
Contact for the Investigations and Standards Office
General Phone: 250-387-5948
Website: https://www2.gov.bc.ca/gov/content/justice/criminal-justice/iso
You can contact the Investigation and Standards Office at each centre as follows:
Alouette Correctional Centre for Women: 604-476-2660
Ford Mountain Correctional Centre: 604-824-5373
Fraser Regional Correctional Centre: 604-462-8865
Kamloops Regional Correctional Centre: 250-571-2200
Nanaimo Correctional Centre: 250-756-3300
North Fraser Pretrial Centre: 604-468-3500
Okanagan Correctional Centre: 236-216-2000
Prince George Regional Correctional Centre: 250-960-3001
Surrey Pretrial Services Centre: 604-599-4110
Vancouver Island Regional Correctional Centre: 250-953-4400
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.