We can investigate complaints about the Ministry of Health and the programs and services it provides.
We recommend trying to resolve your complaint directly with the ministry before you contact us. Often the issue can be resolved more efficiently and effectively.
How to make a complaint to the Ministry of Health
Complaints about the services offered or the decisions made by the Ministry of Health can be raised through the Patient and Client Relations team. There are also specific complaints processes for:
Contact for the Ministry of Health complaints process
Phone: 1-833-552-1891
Email: HLTH.Health@gov.bc.ca
Please visit the Ministry of Health website to learn more.
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.