Closing date: 12:00 pm (noon) PT, Friday, July 24, 2026
Information Systems 15 – Permanent, Full-Time
Salary Range: $62,609.62-$70,814.71
Starting Salary: $66,163.77
Victoria, BC
Develop and apply your skills in project and technical support in this dynamic and rewarding role!
The Office of the Ombudsperson hosts a Corporate Shared Services unit supporting a total of three offices of the Legislature including: Office of the Ombudsperson, Information and Privacy Commissioner and the Office of the Police Complaint Commissioner. The specific services provided by Corporate Shared Services under a joint shared services arrangement are finance, information management and technology (IM/IT), human resources, facilities and administration.
The Service Desk Support provides frontline technical support and endpoint administration services for approximately 240 staff working in both on-site and remote/hybrid environments. This position supports a modern Microsoft-based workplace that includes Active Directory (AD), Microsoft Entra ID (Azure AD), Microsoft Intune, Windows Autopilot, Microsoft 365, Teams Calling and Conferencing, and a mix of cloud and on-premises infrastructure.
The role is responsible for triaging and responding to incidents and service requests, provisioning and supporting endpoint devices, troubleshooting user access and collaboration tools, maintaining technical documentation, and contributing to continuous improvement initiatives. The incumbent also undertakes technology research, assists with IT projects, and supports the ongoing operation of secure and reliable workplace technology services.
As BC’s independent voice for fairness and accountability, our office’s work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here.
We are striving to build a diverse team to represent the population we serve and to better meet the needs of British Columbians. We encourage applications from people who self-identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized persons, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people living with disabilities.
Qualifications:
This position will be of interest to applicants who can demonstrate the required qualifications, including the following:
- Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.
Preference may be given to applicants with one or more of the following:
- Applicants with completion of a Computer Systems Technologies Program, or Information Technology Certification program, or equivalent.
- Applicants who self-identify as First Nations, Métis, Inuit and/ or Indigenous, Black or racialized, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people living with disabilities.
- Applicants with previous help desk experience in the BC Public Service.
If you wish to volunteer information about your membership in an equity-deserving group, please do so on the Employment Application Form. We ask for a brief statement only. We will hold your application in strictest confidence, sharing it only with those involved in the hiring process. A candidate who meets the requirements assessed in the competitive process and who identifies as a member of an equity-deserving group may be given preference. This does not guarantee an applicant will move forward to the next stage in the process. It is your choice whether to volunteer information. We will not assume a candidate’s membership in an equity-deserving group if they do not self-identify.
Complete qualifications, including competencies, are outlined in the job profile, which can be found linked at the bottom of this page.
This posting is for one permanent, full-time opportunity. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status. This position is excluded from union membership.
This position is located in Victoria. The successful candidate is expected to work in the office full-time and will be required to be available for help desk coverage up to 5:30 p.m. with varied start times depending on the schedule.
Financial assistance may be offered as part of the total compensation package for successful candidate(s) that must relocate to Victoria. Relocation allowances will be in accordance with the BC Public Service.
To Apply:
Your application package must be in Word or PDF format and submitted by email to: Recruitment@bcombudsperson.ca, quoting the competition number 124512 in the subject line.
To apply for this position, you must submit a complete application package, which includes:
- Your resume
- A completed Employment Application Form
Your application package must clearly demonstrate how your education and experience meet the qualifications for the position. In the Employment Application Form you must identify which positions you are relying upon to meet the criteria of relevant experience and how the position meets that criteria. In describing your education and experience, please pay particular attention to the position description including the competencies and selection criteria. Please note that any documents submitted in addition to the required application package contents outlined above will not be considered and will be removed from your application.
Following the instructions above, we will consider only those applications received by email no later than 12:00 pm (noon) PT, Friday, July 24th, 2026. Incomplete applications or late applications will not be evaluated or acknowledged, and only those applicants who pass all initial screening requirements will be considered for the next step in the selection process. In addition to evaluation of your relevant knowledge, skills and abilities, your resume and Employment Application Form may be used to assess your ability to write in a clear and effective manner. Candidates who are successful in the initial screening will be asked to complete a written assignment, and may proceed to an interview as part of the final selection process.
Applicants who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.
NOTE: To apply for this position, you must be eligible to work in Canada. You must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act. For further information, please refer to the BC Public Service website.
Education credentials may be subject to verification before an offer of employment is made and will be requested if required. If your degree or diploma was obtained outside of Canada, you will need to confirm it has been assessed for equivalency through a recognized Canadian Credential Evaluation Service. Confirmation of equivalency for your degree is required for you to be considered.
If you have questions related to the application process, please email the HR Team at recruitment@bcombudsperson.ca and quote competition number 124512 in the subject line.
By submitting your application, you confirm that you have worked on it independently and you have not used AI technology or paraphrasing technology to prepare it.