Children and youth have a right to make a complaint about government services they receive, and the complaint process should be easy with quick resolution, British Columbia’s Representative for Children and Youth and B.C.’s Ombudsperson say in a joint report released today.

In Hearing the Voices of Children and Youth, Representative Mary Ellen Turpel-Lafond and
Ombudsperson Kim Carter point out ways in which the Ministry of Children and Family Development can make its complaint process more accessible and responsive to the vulnerable young people it serves. They identify seven opportunities for the government to improve the process.