Lise’s Medical Services Plan (MSP) coverage was suspended due to a delay in obtaining her Quebec birth certificate. She had significant medical problems and had not been covered for two months. When her coverage was finally reinstated, her maiden name was used instead of her married name. Although she had been separated from her husband, there was no divorce decree or separation agreement and Lise had continued to use her married name for many years.

Feeling she was being treated unfairly, she contacted our office for help.

We contacted MSP and learned that Lise’s marriage certificate had not been entered on her file and thus her maiden name had been used. MSP agreed to correct it to her married name. MSP had also backdated her coverage because she had provided valid identification and ordered a copy of her Health Services card to be issued.

We followed up with Lise to inform her that we had spoken with MSP and that her Health Services Card would be issued in her married name.